Stay alert: the growing threat of online fraud in insurance and banking

In today’s digital world, the convenience of online banking and insurance services comes with a growing risk: online fraud. Criminals are becoming increasingly sophisticated, targeting unsuspecting users with phishing emails, fake trading platforms, and deceptive phone calls. The consequences? Serious financial loss, stolen identities, and damaged trust.

Why this matters more than ever

The insurance and banking sectors are frequent targets because they handle large sums of money and sensitive personal data. Fraudsters may impersonate a bank employee, create fake insurance offers, or use hacked email addresses to mislead clients. What often begins with a small click can end in a major financial and emotional crisis.

How you can protect yourself

Here are a few essential steps to stay safe:

• Never share personal or banking information via email or phone unless you're 100% certain who you're dealing with.
• Be cautious with links and attachments, even if they appear to come from trusted sources.
• Use strong, unique passwords and activate two-factor authentication wherever possible.
• Monitor your accounts regularly for suspicious transactions.
• Contact your bank or broker immediately if you suspect anything unusual.

A practical tool: Febelfin’s anti-fraud flyer

To help consumers and professionals act quickly in the face of fraud, Febelfin has launched a practical flyer listing the 24/7 anti-fraud contact numbers for all major Belgian banks. It also outlines clear steps on what to do if you suspect fraud, including gathering evidence and filing a police report.

We strongly encourage everyone to download the flyer — because acting fast can make the difference between a small scare and a significant loss.